Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

We offer free delivery to the UK and all countries withing the European Union.

Deliveries outside the EU are charged at £2.95 per order.

Which payment methods are accepted?

We accept Visa, MasterCard & Paypal.

How long will delivery take?

UK & EU delivery normally takes 3 to 5 working days.

International delivery normally takes 7 to 10 working days. Please note that weight restrictions may apply to International orders.

How secure is shopping & is my data protected?

We protect the security of your information by using Secure Sockets Layer (SSL) software, which encrypts information you share with us. We do not store credit card information. Personal details are never passed onto third parties and they will be used in accordance with the data protection act.

What exactly happens after ordering?

Your order is sent to our fulfilment centre to be picked, packed, processed and dispatched within 1 working day.

Send us an email




We aim to answer all enquiries within 24 hours and usually much sooner.