**FREE SHIPPING WITHIN THE UK ONLY FOR ALL ORDERS ABOVE £24.99 OTHERWISE THE FOLLOWING RATES APPLY**

Shipping Methods:

Delivery Times:

We aim to ship all in stock items within 1 working day. If there is any delay on your order being shipped we will notify you by email. Most orders are received within one working day of the product being sent, however, please allow up to 5 working days to receive your product. All products sent via post are insured up to and including the value of £28 only. Products are only considered "lost" if they have not been received within 14 days of despatch.

Returns and Refunds

All customers will need to fill in a return form in order to return their goods to us. Please click here to download our return form. Under the Distance Selling Regulations (2000) you have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. A full refund will only be given if the product is unused. Please notify us of your cancellation via email. You are responsible for returning the goods to us via Registered Delivery all cost which are incurred whilst doing this are the customers responsibility. The goods must be returned undamaged. Goods which cannot be resold as new will be rejected for refund and returned to you. If you do not request a refund within 7 days of receiving your product it is at our discretion to offer you one. If the goods are returned within 7 days, unopened, a full refund (ex P&P) will be given. After 7 days have passed from the date of delivery, we cannot make refunds for other reasons, such as you decide you don't want it any more.

We reserve the right to charge additional postage costs when resending items to customers.

We reserve our right to charge a restocking fee of 25% of the goods where the goods are not faulty.

If the product specifications from the manufacturer have changed, we will do our best to offer you a substitute product of the same or better quality at the same price. We will also contact you to give you the choice to accept or decline this offer. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Beyond the 28 day period we ask that you refer your problems with the products to the manufacturer, as this is the fastest way of resolving warranty-related queries.

Please note: We can not be held responsible for items that are lost or damaged in transit when being returned to us. It is the buyers/customers responsibility to ensure that adequate insurance and protection is obtained when returning goods to us.

General Handset Return Conditions

SIM-free Handsets found to be faulty upon reciept and returned to us within 7 days shall be replaced by us. SIM-free Handsets found to be faulty after the first 7 days upon receipt and returned to us within 28 days shall be repaired under warranty. Please note that warranty claims beyond 28 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre. Please call us for manufacturer repair centre details.

All returns should be in as new condition with screen and keypad protective film intact (where applicable).

The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone

We also recommend that all photos, contacts and any other personal information as well as downloaded extras (ringtones, games etc.) are deleted off phones before returning them for cancellation/exchange.

Hewett International Ltd cannot be held responsible for any numbers or data lost.

Your return will be rendered void and we will be unable to cancel your order if:

• Changes to manufacturers settings have been made
• Deleting pre-installed manufacturers content such as games
• Evidence of the phone being opened or attempts to tamper with fixing screws/clips

Phones return in the following conditions will attract an administrative charge as detailed in the charges section below.

Charges
The following handling charges are applicable in instances where:

Faulty Goods

All customers will need to fill in an return form in order to return faulty goods to us. Once we have agreed that the product you have received is faulty please send it the address below unless otherwise stated and include the return form with the item.

Returns Department
Hewett International Ltd
7 Thorntree Business Units
Liverton Business Park
Exmouth
EX8 2NX
United Kingdom

The goods will be tested and and substituted for new goods. All returns will be processed as quickly as possible. As long as the goods are faulty, within 28 days of delivery we will replace or refund your order.

Cost of returning the faulty goods is the responsibility of the buyer (the customer) and not the seller (Hewett International Ltd). Refunding postage costs for the return of faulty items is at the discretion of Hewett International Ltd.